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FAQ about online casinos

What is an online casino?

There are a number of differences between an ordinary casino and an online casino. The biggest difference is of course that you can play from home in an on-line casino. You do not have to move to a casino anymore. But there are still a number of big differences. For example, at an online casino you can sometimes play more than a thousand games ranging from slots to table games and sports betting. An online casino has the advantage that they do not have to take the area into account. An ordinary casino has only a limited surface area and therefore has to make a selection in the games they offer.

Is there a difference in bonuses and promotions?

There is a big difference in bonuses and promotions between a land based casino and an online casino. You will always receive a lot more bonuses and promotions online. At a land based casino you will only occasionally get a promotion or giveaway. Sometimes they give away a gift package, a car or a trip. But bonuses in the area of extra money on top of your deposit,you will almost never get in an ordinary casino. In an online casino, on the other hand, you get a bonus with your first deposit at virtually every casino. Even often with the 2nd and 3rd deposit. In addition, valuable prizes can also be won at online casinos.

Do I have to accept a bonus offer in an online casino

No that is not necessary. You can always refuse a bonus. Some players actively search for an online casino with the largest possible bonus or promotion. Other players, on the other hand, prefer to play without extra bonuses. Although an extra amount of money on top of your deposit seems very interesting, there are still some downsides. The disadvantage is in the wager requirements. These are the conditions attached to the bonus. Usually you get 100% to 200% or more on top of your first deposit. The wager requirement is often 35x or 40x the bonus amount received. Suppose you deposit €100 with a bonus of 200% and a wager requirement of 40x. Then you must wager in total for 200 x 40 = €8000 before you have unlocked the bonus. Sometimes you can have your winnings paid out and the bonus amount is simply deducted. But it also happens that the winnings are calculated as a bonus amount as long as the bonus has not been unlocked, You can not have your winnings paid until you have met the wager requirement. That’s why many players also refuse the bonus. The choice is entirely yours.

Which games do online casinos offer?

Online casinos offer a wide range of games. Depending on which online casino you will find slots, table games, video poker, sports betting etc. Among the table games you will find Blackjack, Poker, Baccarat, Roulette etc. The biggest offer is usually found in the slots. Here you will find ordinary classic slots as you used to find a lot in offline casinos, but also video slots, 3D slots, etc. There are 2 major types of slots. The progressive slots and the non-progressive slots. Progressive slots have a jackpot that increases with every bet. Every time a player places a bet, a small part is added to the jackpot. To win the jackpot of a progressive slot you usually have to play on all lines and with the maximum bet.

How do I register at an online casino

When you have found an online casino where you want to play, you first and foremost have to see if players from your country are allowed. Each online casino has a list of certain countries from which players are not allowed. This is different for every casino. If you are from one of the countries that have been admitted, click on register.
At some casinos you need to enter all your full details such as the full address, country, phone number etc. immediately. With other online casinos, the name, the e-mail address and the currency in which you wish to deposit are sufficient. Make sure that you enter the details of your identity card or passport literally. Some people sometimes give their nickname instead of the name on their identity card or passport. This can cause problems if you have to forward your verification documents later to have your winnings paid out. Filling in another country to be able to play in the casino when players from your country are not allowed is also prohibited. The payment of any winnings will be refused. In addition, many online casinos use automatic registration blocking based on your IP address.

How can I deposit money at an online casino?

With an offline casino you only have a limited number of possibilities to deposit money. Usually you can only pay cash, with a bank card or credit card. With an online casino you have a lot more possibilities to deposit money. Of course, cash payment at an online casino is not possible. You can, however, pay with an E-wallet such as Neteller, Skrill, with Paysafecard, Visa, Mastercard, Bancontact, etc. Some casinos also accept cryptocurrency such as Bitcoin. The deposited amount will immediately reach your account so you can immediately start playing. Sometimes you can also opt for a moneytransfer from your bankaccount but this may take a few days before the money is in your account and is therefore not used that often. Sometimes you have to pay a small fee for the payment method used. This usually amounts to 1 or 2% of the deposit amount. However, there are also many online casinos that do not charge for this.

How can I withdraw money from my account?

If you want to have your winnings paid out, there are also different ways to do this. Most online casinos offer a transfer to your bank account. This is a safe and reasonably fast method. You can also opt for the payment to an E-Wallet such as Neteller and Skrill. Some casinos do require that the payout be made to the same payment method from where the deposit is made. However, this is not possible for Mastercard. When you have made a deposit with Mastercard you will have to choose another method for the payment. The payout rate depends on the online casino itself and the chosen payment method. This goes from 10 minutes to 7 days or a little longer if you opt for payment via Check. Payout via Check is mainly used in casinos aimed at players from the United States.

What are verification documents

In order to be able to pay your winnings, you will have to forward a number of verification documents. This usually concerns a copy of your ID card or passport, a utillity bill and often proof of your deposit (copy of your bank statement or credit card statement). You can do this best before you start playing. This saves you a lot of time when you want to have your winnings paid out. In the event that one of the forwarded documents is not in order, you still have all the time to send another document.

It may also happen that you have registered yourself in an online casino where players from your country can not play for real money. In that case, the casino will notice this on the basis of your verification documents. It would be a shame if you make a big profit and it does not get paid out.

What is “pending time”?

Both concepts have to do with each other. Pending time is the time in which your payout is put on hold in the online casino. With most online casinos this is between 24 and 48 hours. At that time you can easily cancel the payment and put the money back to your player account. After that period the payment will be made to your chosen payment method. There is a risk that you, as a player, will feel like playing again during that period and you cancel the payout. In the best case you can win extra money but you can also lose your winnings. The online casinos hope that the player can not control and cancel the payout. When you do this and then request a payout again, the pending period starts back from the beginning.

What is “manual flushing”

Manual flushing has to do with this. This means that a payment is immediately implemented and you therefore no longer have a chance to cancel the payment. This has 2 big advantages. You receive your payout faster because there is no waiting period and you do not have the chance to admit the temptation and cancel your payout. That is why manual flushing is almost never offered by online casinos.

How can I deposit or withdraw money from my account?

There are several deposit and withdrawal methods available. Have a look at our “deposit and withdrawal methods” page for more information.?

What is the minimum deposit or withdrawal amount?

The minimum deposit amount is usually as little as $5 or$10. The minimum withdrawal amount is between $25 and $100.

What is the legal age to gamble online?

Minors are strictly forbidden to gamble online. The minimum age to gamble online is 18. However some countries have other regulations. In some countries you have to be at least 21 years old to gamble online.

Can I play from anywhere in the world?

There are some strict rules in the field of online gambling. For example, online gambling in Asia and Israel is prohibited and access to online casinos is usually blocked. Although sometimes there are still a few online casinos available that accept players from those countries. In Belgium, only the online casinos that are licensed by the Belgian government are admitted. Access to online casinos is also often blocked so that the website itself with your browser can no longer be visited based on your ipaddress. If you visit the website of the online casino from abroad or via an anonymous browser, you can often still visit it.

What about players from the United States?

In the United States, the rules are also very strict. The ban on online gambling depends on the different states. However, there is some confusion in the rules, meaning its not a federal violation to gamble online. Many online casinos do not yet accept players from the United States. The online casinos that do accept players from the United States are listed separately on the left side of this website. Players from other countries can of course also gamble here. It is also possible that you as a player are admitted to an online casino but that the games of a certain game provider are not available to players from your country. Especially the games of NetEnt are often not accessible to players from certain countries while you are admitted in the casino and the games of the other game providers can be played without any problems.